F A Q

Is the property completely fenced?

Yes the property is completely fenced.

How high is the fence?

The fence is 4 feet high along the west and north side, a combination of 4ft – 5.5 feet high on east side and behind the 4ft buffer fence to the south, 6 ft wooden fence

What type of fence is on the property?

It is an agricultural fence 4″ squares. where the fence is 5.5′ its chain link and 6ft wooden fence.

Where are you located?

We are located 5 mins south of Calgary city limits. Paste link browser below

https://www.google.com/maps/place/50%C2%B049’16.2%22N+113%C2%B056’56.1%22W/@50.8200122,-113.9540578,16z/data=!4m6!3m5!1s0x53719c6b92028b49:0xa646d325e815e6a9!7e2!8m2!3d50.8211772!4d-113.948928

Do you offer a washroom onsite?

Yes, we are happy to provide you with a portable potty located by the entrance gate.

Something came up and I’m unable to keep my booking. Do I need to let you know? Can I get a refund?

Here at MyWalkies, we understand that our lives, just like the weather can be unpredictable at times. There is no need to let MyWalkies know. Instead, we encourage each individual to be self sufficient over their bookings. This is why we have offered you a rescheduling link attached to your confirmation and reminder emails. Please allow yourself a minimum of 60 minutes prior to your booking to reschedule if you need to. Note that computers may be off a few minutes, so please don’t wait till the very last minute to change. Any changes made within the hour prior to your walk will be unchangeable. Sorry we do not offer refunds.

I’m not receiving my confirmation emails or reminders.

When this is the case one or the other could be the problem. Either:

a) you typed in the wrong email address when you booked or

b) it was sent to your junk mail.

Please first double check to see if it went into your junk mail. If it did, please mark your email as “not junk” so future confirmations and reminders will begin to show up in your inbox. If you typed in the wrong email address, then please let me know right away by way of text: 403-921-4415 or email: denise@mywalkies.ca, so we can rectify the situation right away.

I need to reschedule my appointment, what do I do?

Go to either your confirmation email or your reminder email. Scroll down to the bottom. On right side of page, click on the tab “Change/Cancel Appointment”. This will take you to your booking page. Scroll down, under your booking info you will see a tab “Reschedule”. Click onto Reschedule and follow the prompts by selecting the preferred date and time that you would like to reschedule to.

I’m trying to reschedule but the system won’t let me.

This is because you are booking within the hour of your walk. Some of our computers may be off a minute or maybe even as much as 5 min. So for example, if our computer reads 5pm, but your computer reads 4:59am, and you think you still have the minute to sneak in the change, the system will not allow you to as it goes by our computer time. To play it safe it’s always best to reschedule as soon as you know. Otherwise, you can play it safe by rescheduling 65-70 min prior to your walk.

I would like to take my dog to MyWalkies, but the day I want is not highlighted.

This means the park is fully booked that day. It could also mean that we are closed – days of closure is Sundays and Mondays.

I keep trying to book a walk for a certain day but the times I want is always taken.

Everyone is allowed up to 1hr prior to their walks to reschedule. If there is a certain time you are looking, then keep checking (including popular Saturdays), people are always rescheduling for one reason or the other. Your ideal time just might come available. Otherwise, book ahead into the future, remember you will have up until 1hr prior to your walk to reschedule if you need to.